Your privacy is very important to us.

LIVE AND STAY, UNIPESSOAL LDA, hereinafter referred to as Live and Stay, with headquarters at Avenida Mário Soares, Lote 37-B, Office 8, 2200-220 Abrantes, 2200-220 Abrantes, NIPC 518.025.365, is a company that dedicates, among others, to the management and operation of hotel establishments of different types, namely local accommodation, furnished accommodation for tourists and rental of real estate, being the owner of the domain https://www.liveandstay.pt/, where its WEBSITE.

 

Generalities

Live and Stay Privacy Policy aims to respect and protect the privacy of our visitors and the personal data of its customers and website users, which is why it prepared and adopted this policy and the practices described here. This privacy policy explains how your personal data is collected and processed, so we advise you to read it to learn about the conditions under which your personal data is collected and used.

By accessing or continuing on our website, you agree to the policy set out here.

 

Data/Information We Collect

Personal information such as your name, address, age, gender, place of birth, email, telephone number, preferences and specific requests are only collected when they are sent to us through a form or similar, declared before, during or after the stay, including exchange of digital correspondence.

Technical information (such as details about your device and IP address) may be collected for statistical purposes through Google Analytics, Google Ads and Facebook Pixel.

 

Use of Data/Information Collected

In order for us to provide you with the requested information and make a reservation, we need to collect personal data. However, the information we collect is secure, with adjusted security procedures. Your personal information is not shared with third parties.

The information collected is used for the following purposes:

• To make a reservation;
• Compliance with legal obligations;
• To keep a record of your contact details;
• For website operations and management;
• To analyse and respond to your messages, customer support and information requests;
• For commercial purposes, so that we can send newsletters or other communications that may be of interest to you;
• For fraud prevention and information systems security.

 

Minors’ Privacy

Live and Stay is committed to protecting the privacy of children and young people, and therefore does not accept personal data from minors. Any information registered by minors under 18 will be immediately destroyed.

 

Sharing of Personal Data

In order to promote our products and services and/or to comply with internal procedures, we may need to designate another organization that, under our responsibility, processes or stores your personal data. Such operations may include payment processing organizations, contact systems, customer management systems, or any other that proves essential for the operation of Live and Stay.

Likewise, we may need to disclose your personal data to third parties to:

• Comply with a legal or regulatory duty;
• Enforce our Terms and Conditions or other contractual procedures, if necessary;
• Legally assist authorities in preventing or detecting crime or terrorist activity.

For proper administrative functioning, we may need to store your personal data with our partners, who have been carefully selected and who guarantee their complete confidentiality and security. These partners may change without requiring notice. However, your personal data is secure and will not be disclosed. For the security of your personal data, it will only be shared if you have expressly consented (by accepting our terms and conditions), or if any of the points mentioned above apply.

Some of the organizations we work with may be located outside of Portugal and the European Union, in countries that do not protect your data as extensively as in Portugal. In such cases, we will take all appropriate measures to ensure that your data is stored and protected in accordance with our current privacy policy.

 

Cookies

Cookies are used to provide a better browsing experience and to monitor and analyse website use. A cookie is an element of data stored on your device. Some pages may use cookies to collect aggregate usage information to improve the functionality of the site. Cookies can also be used to remember certain choices you make. Our cookies do not collect personal information. The user can configure their browser to refuse cookies, however, in this case, the website or parts thereof may not function correctly.

 

Data Subject Consent

By using our website, you confirm that you accept the terms of this Privacy Policy, as well as our Terms and Conditions. If you do not agree with the terms of our Privacy Policy and our Terms and Conditions, you are asked not to provide us with personal information and to cease using our website.

 

Conservation of Personal Data

Personal information will be stored for a minimum period of 5 years from the date of collection, unless another retention period is provided for by applicable law. Periodically, and if you have not stayed in any accommodation for a certain period, personal information may be deleted.

 

Access, Change and Delete Personal Information

You can access, correct, add, update or delete your personal data by contacting via email: geral@liveandstay.pt. You may be asked to provide a copy of a valid ID to protect privacy and confirm identity before making any changes.

 

Privacy Policy Questions

If you wish to contact us with any question related to this Privacy Policy, you should send an email to: geral@liveandstay.pt.

 

Statistical Purposes, Retargeting and Custom Audiences

Technical information such as device and IP that is collected by cookies may be used for statistical purposes, behavioural targeting of Live and Stay advertising and for tracking conversions on the Live and Stay website (through statistics, retargeting, personalized audiences and Google Analytics, Google Ads and Facebook Ads conversion tracking). Therefore, this technical information will be shared with Google and Facebook and you will be able to see Live and Stay advertisements on third-party websites and applications from these entities’ advertising networks. Your personal data, however, will never be collected by cookies, therefore it will never be shared. If you do not wish for this technical information to be shared, simply refuse cookies.

 

Alternative Consumer Dispute Resolution (RAL)

RALC entity (art.18 of law no. 144/2015). In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity (RALC): CNIACC – National Center for Information and Arbitration of Consumer Conflicts | Address: Faculty of Law of Universidade Nova de Lisboa, Campolide Campus, 1099-032 Lisbon | Telephone: (+351) 21 384 74 84 (call to the national landline network) | E-mail: cniacc@fd.unl.pt | Website: www.arbitragemdeconsumo.org | Facebook: www.facebook.com/cniacc | Information on the Consumer Portal: www.consumidor.pt

 

Live and Stay, February 2025

 

Acceptance of this Privacy Policy also implies acceptance of our Terms and Conditions.